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PRO Integrated Services Sdn Bhd

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Vision & Goal

We are happy to share our journey and milestone to help company and community strive in their respective fields.

Our Story

Founding year, growth story

OUR HISTORY

Pro Integrated Services Sdn Bhd, formerly known as Pro Integrated Facility Services Sdn Bhd (“PRO”) is a fully certified Malaysian Integrated Facilities Management (IFM) provider, delivering high-performance, outcome-driven solutions since our founding in 2005. Headquartered in Selangor and operating across Peninsular Malaysia, we serve a diverse range of sectors including commercial, industrial, healthcare, education, residential, automotive, and institutional environments.

OUR PROGRESS

What began over two decades ago as a janitorial service is growing into a mission-driven, multi-disciplinary IFM partner. Rooted in deep expertise in janitorial and environmental care, PRO now integrates services such as landscaping, pest control, waste management, mechanical and electrical to support seamless, safe, and efficient spaces.

OUR BREAKTHROUGH

Our journey was sparked by a simple yet powerful belief: the quality of the spaces where people live, work, learn, and heal directly impacts their wellbeing and productivity. We saw an opportunity to go beyond cleaning— to collaboratively foster spaces that enhance well- being, comfort, and operational performance.

People First ethos

With a “People First” ethos, we provide every service with one question in mind: How does this improve the lives of those who use this space? This principle guides our commitment to quality, compliance, and care.

When you partner with PRO, you're choosing more than a service provider—you’re engaging a strategic ally that champions:

Excellence

Excellence that exceeds industry standards, protecting your brand and reputation

Compliance

Compliance that keeps your operations audit-ready and future-proof.

Care

Care that treats your facility like our own, ensuring every environment is safe, welcoming, and efficient.
Driven by innovation, sustainability, technology and the standards of Responsible Business Alliance, we aim not just to maintain but to elevate every space we touch.

Whether it's routine cleaning, high-rise maintenance, landscape, pest control, waste management, or office support services — PRO is your reliable partner in every space we serve.

HOW WE STARTED

Background

2001

Established in 2001, Pro Integrated Services Sdn. Bhd., formerly known as Pro Integrated Facility Services Sdn. Bhd. (“PRO”), was founded by a visionary group of local entrepreneurs from diverse sectors including Cleaning, Manufacturing, Hospitality, and Maritime. From the outset, the company was built on a defining principle—Pro: People Responsible Organisation—which became the foundation of our mission: to unlock human potential through environmental excellence.
At the time, facility services—especially cleaning were often viewed as a routine, secondary task. But we saw a deeper reality. We saw employees regularly falling ill in poorly maintained offices. Patients in healthcare settings exposed to avoidable risks due to subpar hygiene. Students in classrooms struggling to focus amidst inadequate sanitation. We knew there had to be a better way.

2001

This insight marked the true beginning of Pro—not merely as a cleaning provider, but as a mission-driven organization dedicated to transforming environments into spaces that support health, comfort, and performance.

This insight marked the true beginning of Pro—not merely as a cleaning provider, but as a mission-driven organization dedicated to transforming environments into spaces that support health, comfort, and performance.
Cleaning
Our first milestone was delivering support services at a cruise terminal in Port Klang. The client’s objective was to reduce operational costs without compromising service quality. We delivered more: seamless service, strong compliance, and a proactive, integrated approach that clients quickly recognized as a better alternative to managing multiple contractors. This success laid the groundwork for growth.

However, as the company expanded, it encountered operational challenges, and its initial momentum began to wane. Despite the promising start, the passion behind the early vision temporarily faded.

2005

That turning point came in 2005, when Pro was formally incorporated as a private limited company. Even then, the business faced further turbulence—until 2010, when the company was revitalized under the leadership of Mr. Patrick Suresh Rajoo, one of the original founders. His return marked a critical phase of restructuring, renewed leadership, and strategic reinvention.

2014

With a clear purpose and stronger operational foundation, the company began to rebuild and grow with focus. By 2014, we had refined our vision and mission to reflect the changing needs of the market and the evolving expectations of our clients. This marked a major shift in strategy—one centered on continuous improvement, integrated solutions, innovation, and measurable outcomes.
With a clear purpose and stronger operational foundation, the company began to rebuild and grow with focus. By 2014, we had refined our vision and mission to reflect the changing needs of the market and the evolving expectations of our clients. This marked a major shift in strategy—one centered on continuous improvement, integrated solutions, innovation, and measurable outcomes.

Today, Pro Integrated Services Sdn. Bhd. is a trusted Integrated Facility Management (IFM) partner, delivering tailored, outcome-driven solutions across a wide range of sectors. With a multidisciplinary team, proven processes, and a people-first mindset, we continue to serve clients nationwide with a single promise in mind:

To enhance lives by transforming spaces—through excellence, compliance, and care.

  • Mission

    Our mission is to deliver seamless and sustainable facility management solutions that not only meet but exceed client expectations. We aim to empower individuals, protect the environment and uphold operational excellence through a foundation of reliability, innovation and strong governance.

  • Vision

    To be the most trusted and transformative provider of Integrated Facility Services — championing people, sustainability and innovation to redefine excellence in every space we serve.

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